Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

You can always contact us for any return question at contact@zuvoy.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
* Make sure to make the video while unboxing the order.

Unfortunately, we cannot accept returns on sale items or gift cards.

In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to contact@zuvoy.com, within 24 hours of the order delivery. We would require 48-72 hours to revert.
 
Kindly take picture of the damaged item.
 
Please allow us 5 to 6 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Refund will be initiated with 7 days after investigation of the matter.

Eligible for return/refund
 

You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:

     a. Package has accessories missing.
     b. Damaged or broken item.
     c. Wrong product delivery.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.